Business Analyst / Technical Consultant for Customer - Loyalty Program (f/m/d)

Your skills for shaping the digital future

To strengthen our team, we are looking for a Business Analyst/Technical Consultant for Customer Loyalty Programs (f/m/d), based on a temporary contract, initially to one year.
Operation Site: Milton Keynes, On-Site (once or twice a week)

You will support the administration and further development of various Customer Loyalty Programs of a key SMF customer within the framework of a long-term contract in an international environment. Your activities will include the administration of the actual Loyalty platform, the Problem Management, the Change Management as well as the management of stakeholders and suppliers.
You will be involved in the design, specification, testing and acceptance of new modules of the Customer Loyalty Program. The day-to-day work takes place with the marketing teams of the customer of the respective countries. General travel readiness is desired.

Your tasks

You will configure our customer's Loyalty platform in order to enable Loyalty campaigns as specified by the customer.
You will deliver basic reporting / business intelligence based on the existing Loyalty platform and dedicated reporting environment.
You will create and manage tickets with the platform-provider to sort out issues and create CRs to enhance the platform.
You will communicate to IT-professionals and marketing-people and need to be able to communicate in both contexts.

Your profile

You live in or near by Milton Keynes because you are on-site with the customer once or twice a week.
You have a completed degree in business informatics or a comparable qualification.
You bring experience in application development, which can be incorporated into the design of new system components. In particular, you have knowledge in the following areas:
• Webtechnology / Webservices
• Databases
• Interfaces-Design
• Process-Design
• MS Office-Products / MS-Projects
In addition to your IT qualifications, you are also interested in marketing, especially customer loyalty programs. You can carry out an activity at the interface IT/Marketing in terms of content and communication.
You are able to communicate securely in English and optionally in German.

SMF OFFERS YOU

Innovative projects and top customers
Agile working atmosphere
Personal development opportunities
Room for experiments
Attractive remuneration
Flexible working hours and home office option

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About us

With five locations across Europe, we have been advising our clients on digitalization for over 35 years. We develop software solutions and analyze data. We improve our clients’ processes, using both proprietary and partner-developed software products – and we aim to continue growing!
If you are looking for a professional environment where you can give your best, where your ideas are valued, and your contributions are properly rewarded, then become part of our team. We look forward to receiving your application!

OUR VALUES - OUR CULTURE

At SMF, we place great emphasis on equal opportunities, diversity, and a family environment. We firmly believe that different perspectives and experiences enrich your team and lead to innovative solutions. Driven by our passion for technology, we create high-quality solutions with attention to detail.
We strive to achieve your company goals in harmony with the environment and society. We approach the ideas and wishes of others with openness and respect. Our communication culture is characterized by transparency and the active exchange of knowledge, where we foster individual strengths and overcome challenges together.
Become part of our SMF family – we look forward to welcoming you!

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Über uns

An fünf Standorten in Europa beraten wir seit über 35 Jahren unsere Kunden in Digitalisierungsfragen. Wir entwickeln Software-Lösungen und analysieren Daten. Wir verbessern Prozesse unserer Kunden und nutzen sowohl eigene als auch von Partnern entwickelte Software-Produkte – und wir wollen weiter wachsen!
Wenn du ein berufliches Umfeld suchst, in dem du alles geben kannst, in dem deine Ideen wertgeschätzt und deine Aufgaben angemessen honoriert werden, dann werde Teil des Teams. Wir freuen uns auf deine Bewerbung!

UNSERE WERTE - UNSERE KULTUR

Bei SMF legen wir großen Wert auf ein familiäres Miteinander. Wir begegnen den Ideen und Wünschen anderer mit Offenheit und Wertschätzung. Unsere Kommunikationskultur ist geprägt von Transparenz und dem aktiven Austausch von Wissen, wobei wir individuelle Stärken gezielt fördern und gemeinsam Herausforderungen meistern. Wir setzen auf Erfolg durch Vielfalt und sind überzeugt, dass unterschiedliche Perspektiven und Erfahrungen unser Team bereichern und zu innovativen Lösungen führen.
Dabei treibt uns unsere Leidenschaft für Technologie an, qualitativ hochwertige Lösungen zu entwickeln. Wir wollen langfristigen Mehrwert schaffen und stellen sicher, dass sich unsere Kundinnen und Kunden auf uns verlassen können. Gemeinsam tragen wir Verantwortung und streben danach, unsere Unternehmensziele im Einklang mit Umwelt und Gesellschaft zu erreichen.  

Werde auch du Teil der SMF Familie. Wir freuen uns auf dich!

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